How to receive a member


1.     Choose your guest

2.     Establishing contact with members 

3.     Check your insurance policy

4.     Make arrangements with your guest

5.     Prepare your accommodations

6.     Protect your valuables

7.     Prepare for your guest’s arrival

8.     Find a trustworthy person


recevoir un membre

1. Choose your Guest

You have the option to accept or refuse a member’s request to reserve your accommodation. If you have not taken any action to accept or reject a request within 48 hours of receiving it, it will automatically expire. We encourage you to respond to every request in a timely manner, even if you cannot accommodate the member out of courtesy and because frequent expired requests will affect your listings rank in the search results and will also have a negative impact on the response rate displayed on your profile.

To better select your guest:

• Find out as much as you can about them during your message exchanges
• Give preference to guests who are part of your network of friends;
• Get informed. Read any comments, notes, updates to their member status and check out their verification checks (social networking connections, identity, telephone, address, etc.)


2. Establish contact with members who are interested in your offer

When your accommodation listing meets the criteria of a member's "travel plan" or when a member “likes” your listing by adding it to their "Favorites", their profile will appear on your dashboard below the words "Members interested in your listing". If you wish to contact them, just send out a notification. This will be sent to the member to inform them that you are willing to provide accommodations. They can then choose to contact you directly.


3. Check your insurance policy

Your home insurance policy probably covers the stay of people outside your immediate family, considering them as friends or houseguests. Nevertheless, we recommend that you study the exact terms of your homeowner's insurance policy for peace of mind. Your guest's liability insurance coverage will also cover him in some cases (at least for guests who are citizens of EU countries).

4. Make arrangements with your guest

Once the reservation has been confirmed, Trampolinn will provide you with your guest's secure data, such as his permanent address, phone number, etc.  The guest will also receive this information, as well as the address of your accommodation. It is important that you and your guest make contact and make arrangements as to arrival and departure times, where they can pick up the keys when they arrive and where to leave them when they depart (neighbor, family, caretaker ...). Any special arrangements have to be discussed such as times when the lodgings are available to the guest in situations where they are renting a couch, for example.

5. Prepare your accommodation

Make sure that the accommodations are as welcoming as possible. We advise you to leave a copy of the house rules along with any other important information the guest should be aware of in order to make their stay as pleasant as possible.

A good host ensures that the accommodations are clean and well-maintained.  He also provides towels and clean sheets, as well as maps of the city and surrounding area, public transport schedules, information about nearby tourist attractions and places of interest, etc. It's also a nice gesture to make room for the guest's personal belongings in the closets and cabinets. Some hosts even go to the trouble of welcoming their guests with a meal or a bottle of wine ... It's up to you!

6. Protect your valuables

When preparing your home to receive a guest, we strongly recommend that you store your valuables in a safe place. You can store these items under lock and key in a room that your guests won't be using, such as a home office, basement or utility room, or in a closet, cabinet or safe. If you are concerned about objects of great monetary or sentimental value, then it's probably best to store these items in a safety deposit box at the bank.

If you have any special instructions for certain rooms and objects in your home, be sure to specify them in the house rules, send them to your guest and make sure he agrees to abide by them before accepting the booking. Also, give your guest a copy of the rules to refresh his memory when he arrives, or leave them in a prominant place where they can easily be found.

Taking these precautions will allow you to enjoy peace of mind.

7. Prepare for your guest's arrival

If you are making your entire home available for accommodation, we advise you to meet with your guests and turn the keys over to them in person, even if it may be inconvenient for you to do so. By meeting with the guests, you become a real person to them and are more likely to establish rapport. Also, you can give your guests a tour of your home as well as explain and insist on certain points of the house rules. If it is not possible to greet your guests personally, then be sure to let the guest know in advance where they can pick up the keys and how to enter the premises.

In cases where the accommodation is a room or sofa, you need to be there to greet your guests. You do not necessarily have to give them a key, you can, instead, opt to work out times during the day or evening when it will be possible for your guests to gain access to the lodgings. However, such an arrangement should have been discussed with and accepted by the guest in advance.

8. Find a trustworthy person

If you plan to be away, we strongly recommend that you find a family member or someone in your close circle of friends who can come to the assistance of your guest in the event of an emergency during your absence. This person could, for example, open up your home and give the guest the keys if you are not available. Also, even though you may be on the road, it is important to either provide some way your guests or caretaker can contact you by phone or email or that you touch base with them to make sure everything is going smoothly.